Upon positioning your purchase, you are going to receive a affirmation email. We will then validate that every one products are in stock and prepared for shipment. If the purchase is usually sent in the advertised timeframe, It will probably be processed and despatched towards the warehouse for cargo.
Crafted with stainless steel and tempered glass, this wall-mounted ethanol fireplace supplies a clean up-burning flame that delivers fashion and heat to modern Areas—no chimney or electrical link expected.
At the time your return is been given and inspected, We'll mail you an email to inform you that We have now been given your returned product. We will also notify you on the acceptance or rejection of the refund (We've to check to be sure the product is in great Operating get and there aren't any indications of products destruction). After your return is approved, your refund might be processed, as well as a credit history will automatically be applied to your bank card or primary way of payment, within just 3 days to a few weeks pending your payment system and/or your financial institution's coverage.
With just one e-mail I had been capable to find the Incorrect fireplace refunded and picked up at my residence at no extra cost and The brand new one I acquired and delivered cost-free. Wonderful organization.
Investigated and requested my fireplace from US FIreplace Store. Pricing was a good price having said that, the customer care was EXCELLENT! I had a problem Along with the direct vent venting. I referred to as US Fireplace and the proper things had been despatched out the following day AND Janessa stayed along with my return authorization and sent me the permissions and documents I needed to return the incorrect product and free of charge to me, which includes return shipping.
Merchandise eligible for return/exchange should be like new, undamaged, and ought to consist of all initial product packaging and extras.
Great selling prices, fast shipping and delivery and quick stress free products and services on the issue I encountered. I'd bought An electrical fireplace unit that may not in good shape into the existing fireplace House.
The Bio Flame offers a three-yr warranty through the day of purchase on all operation-relevant functions with the fireplaces. The guarantee will not cover any item hurt that transpired in the course of delivery or was brought on by inappropriate solution handling or installation.
The guarantee would not address problems that happened in the course of delivery or hurt because of incorrect managing or incorrect set up. This includes, but isn't limited to:
We are unable to create a provider conducting functions transfer any offers any more rapidly. The time-frame is Less than Fireplace Bros. We don't concern any refunds if your package is delivered in a later time than you preferred it.
Should your product is on backorder or unavailable at enough time. We're going to attain out to you through e-mail and ask in order to look ahead to the product to become available or cancel your purchase.
Considering The BioFlame Xelo Wall Mount Fireplace that 2007, The Bio Flame has actually been contributing to a more Summerset Sizzler PRO Series 40" Liquid Propane Built-in eco-pleasant entire world while lights up the life of consumers around the globe. With the introduction of The Bio Flame premier bio-ethanol gas, we’ve developed a luxurious line of fireplaces that supply all the heat and wonder of a flame with no unfavorable environmental effects associated with standard wood-burning fireplaces, gasoline fireplaces, or electric fireplaces.
Be sure to allow supplemental times in transit for shipping. If there will be a major delay in shipment of your purchase, We're going to contact you through electronic mail or phone.
Make sure you retain hold of all the first packaging. This contains transport pallet if at all possible, in the situation that a return is needed.